Suppliers
to the Jewellery Trade
Terms
and Conditions of Sale
Payment
Options
-
Payment may be made
with
, COD in Canada only, or money order.
-
Other payment methods
must be pre-approved by Lacy West (e.g. Purchase Orders, Cheques, Wire
Transfers).
-
Minimum order of
$20 Canadian (about $15 American) is required to ship.
Shipping
-
Minimum order for shipping
is $20 Canadian (about $15 American).
-
We will select the most
appropriate shipping service unless otherwise instructed at the time the
order is placed.
-
Shipping costs are added
to all orders. We do not charge for handling or packing your shipment,
unless we must pay for special packing materials.
-
We add insurance to
the shipping charges on orders over $100 CAD.
Dangerous
Goods
-
We will not ship dangerous
goods.
COD
Shipments
-
All COD orders must
be paid for in cash when you receive your shipment.
-
We ship COD to Canadian
destinations via Canada Post and Greyhound.
-
We cannot ship
COD to destinations outside Canada.
Methods
of Shipping and Costs
-
Shipments to Vancouver
-
We generally ship via
PDX Courier - overnight service.
-
Shipments to Canada
-
We generally ship via
Canada Post Express Post
-
Shipments to USA
-
We generally ship via
XpressPost-USA (USPS Priority Mail).
-
We complete the customs
documents when shipping your order and you must pay any duties, taxes or
tariffs that might be applied at the port of entry into the USA.
-
Shipments to Destinations
outside Canada and USA
-
We generally ship via
Air Mail.
-
Sample Shipping Costs
are provided HERE
.
Back
Orders
-
We will inform you if
we must order any items to complete your order.
Returns
-
We accept returns on
merchandise that is unused, undamaged, and in its original packaging. Any
goods that are used, damaged, or not in the original packaging (i.e. goods
that cannot be honestly sold as new) are considered to be used.
-
Returns must be authorized
by Lacy West prior to return.
-
Returns must be packed
in a sturdy carton or box.
-
Returns made without
authorization or not sufficiently packaged may be refused.
-
Items returned from
outside Canada must be clearly marked as PREVIOUSLY CLEARED GOODS RETURNING
TO CANADA on all customs documents and associated paperwork. If this is
not done, any tax and duty we must pay to receive these goods will be deducted
from your return.
-
Returns must include
a copy of the invoice and a note of explanation.
-
All shipping and insurance
costs for returns are the customer's responsibility.
-
Returns made within
fourteen (14) days will be refunded (excluding shipping charges).
-
Returns made within
thirty (30) days will be credited toward future purchases.
-
Returns made after thirty
(30) days may incur a usage fee of 20% per month.
Special
Order Service - SOS
Lacy West Supplies
has sources worldwide to secure almost any tool you may require. A number
of specialized tools and supplies are detailed in the on-line catalogue
that are available via Lacy West's Special Order Service (SOS). SOS items
have varied delivery times depending on the supplier.
SOS items normally
require a NON-REFUNDABLE DEPOSIT or PRE-PAYMENT.
Please do not hesitate
to contact us about specifications
and delivery times for SOS items that you require.
Damaged
Shipments
-
ALWAYS INSPECT shipments
BEFORE you sign for them. If you notice that a shipment is damaged, opened,
or has been tampered with in transit, note your observations on the carrier's
paperwork when you receive it.
-
You must contact the
carrier immediately and file a claim if a shipment is damaged, opened,
or tampered with in transit.
-
Some carriers require
that you not open a shipment before they inspect it as a damaged goods
claim. At the very least, retain all cartons and packaging materials until
after an inspection of the damaged shipment has been made by the carrier.
Warranties
-
Lacy West warranties
tools and equipment for a period of one year unless otherwise noted.
-
Lacy West's warranty
period will not be longer than the manufacturer's warranty period if it
is less than a year.
-
Some products are warrantied
by the manufacturer for longer than one year.
-
You will be responsible
for all shipping costs associated with a warranty repair or replacement.
Taxes
-
British Columbia
Provincial Sales Tax - PST is 7.5% - will be charged on all orders
shipped to destinations in the Province of British Columbia, except when
we have the appropriate tax exemption information on file.
-
Canadian Goods and
Services Tax - GST is 6% - will be charged on all orders shipped
to destinations in Canada, except for provinces with the Harmonized Sales
Tax (HST) or when we have the appropriate tax exemption information on
file.
-
Harmonized Sales
Tax - HST is 15% - will be charged on all orders shipped to Nova Scotia,
New Brunswick or Newfoundland.
Tax
Exemptions
-
For orders purchased
in British Columbia (BC), the end user must pay BC Provincial Sales Tax
(PST). When purchasing a product for resale, you do not have to pay PST
if you provide a PST Exemption Number or Certificate.
-
Canadian First Nations
are exempted from PST and GST when a Status Number is provided and the
goods are shipped to a reservation (excluding reservations in the Yukon).
-
We do not charge taxes
on orders shipped outside Canada. You will be responsible for all taxes,
duties, tariffs, and brokerage fees on orders shipped outside Canada.
Errors
on the Website and Price Changes
Lacy West will not
honour nor impose errors on our website (e.g. pricing errors, typographic
errors, omissions, additions, etc.). Recognizing that our WebBoss is human,
Lacy West will not go broke nor gouge our customers due to any of Dr.T's
mistakes in the on-line catalogue.
Prices may change
without notice due to variable manufacturing costs and currency exchange
rates.
| Home
| News & Specials
| Products
| Search |
Technical Support
| FAQs |
| Shopping
Cart | Privacy
& Security | Mail
& Fax Orders | Terms
of Sale |
| Contacts
| Links |
WebBoss
|
Top
of Page
Copyright @ 2001
Lacy West Supplies Ltd.
www.lacywest.com