Suppliers to the Jewellery Trade

 Terms and Conditions of Sale

Payment Options

• Payment may be made with   ,  COD in Canada only, or money order.
• Other payment methods must be pre-approved by Lacy West (e.g. Purchase Orders, Cheques, Wire Transfers).
• Minimum order of  $20 Canadian (about $15 American) is required to ship.

• Minimum order for shipping is $20 Canadian (about $15 American).
• We will select the most appropriate shipping service unless otherwise instructed at the time the order is placed.
• Shipping costs are added to all orders. We do not charge for handling or packing your shipment, unless we must pay for special packing materials.
• We add insurance to the shipping charges on orders over $100 CAD.

• We will not ship dangerous goods.

• All COD orders must be paid for in cash when you receive your shipment.
• We ship COD to Canadian destinations via Canada Post and Greyhound.
• We cannot ship COD to destinations outside Canada.

• Shipments to Vancouver
• We generally ship via PDX Courier - overnight service.
• Shipments to Canada
• We generally ship via Canada Post Express Post
• Shipments to USA
• We generally ship via XpressPost-USA (USPS Priority Mail).
• We complete the customs documents when shipping your order and you must pay any duties, taxes or tariffs that might be applied at the port of entry into the USA.
• Shipments to Destinations outside Canada and USA
• We generally ship via Air Mail.
• Sample Shipping Costs are provided HERE .

• We will inform you if we must order any items to complete your order.

• We accept returns on merchandise that is unused, undamaged, and in its original packaging. Any goods that are used, damaged, or not in the original packaging (i.e. goods that cannot be honestly sold as new) are considered to be used.
• Returns must be authorized by Lacy West prior to return.
• Returns must be packed in a sturdy carton or box.
• Returns made without authorization or not sufficiently packaged may be refused.
• Items returned from outside Canada must be clearly marked as PREVIOUSLY CLEARED GOODS RETURNING TO CANADA on all customs documents and associated paperwork. If this is not done, any tax and duty we must pay to receive these goods will be deducted from your return.
• Returns must include a copy of the invoice and a note of explanation.
• All shipping and insurance costs for returns are the customer's responsibility.
• Returns made within fourteen (14) days will be refunded (excluding shipping charges).
• Returns made within thirty (30) days will be credited toward future purchases.
• Returns made after thirty (30) days may incur a usage fee of 20% per month.

Lacy West Supplies has sources worldwide to secure almost any tool you may require. A number of specialized tools and supplies are detailed in the on-line catalogue that are available via Lacy West's Special Order Service (SOS). SOS items have varied delivery times depending on the supplier.

SOS items normally require a NON-REFUNDABLE DEPOSIT or  PRE-PAYMENT.

Please do not hesitate to contact us about specifications and delivery times for SOS items that you require.

• ALWAYS INSPECT shipments BEFORE you sign for them. If you notice that a shipment is damaged, opened, or has been tampered with in transit, note your observations on the carrier's paperwork when you receive it.
• You must contact the carrier immediately and file a claim if a shipment is damaged, opened, or tampered with in transit.
• Some carriers require that you not open a shipment before they inspect it as a damaged goods claim. At the very least, retain all cartons and packaging materials until after an inspection of the damaged shipment has been made by the carrier.

• Lacy West warranties tools and equipment for a period of one year unless otherwise noted.
• Lacy West's warranty period will not be longer than the manufacturer's warranty period if it is less than a year.
• Some products are warrantied by the manufacturer for longer than one year.
• You will be responsible for all shipping costs associated with a warranty repair or replacement.

• British Columbia Provincial Sales Tax - PST is 7.5% - will be charged on all orders shipped to destinations in the Province of British Columbia, except when we have the appropriate tax exemption information on file.
• Canadian Goods and Services Tax  - GST is 6% - will be charged on all orders shipped to destinations in Canada, except for provinces with the Harmonized Sales Tax (HST) or when we have the appropriate tax exemption information on file.
• Harmonized Sales Tax - HST is 15% - will be charged on all orders shipped to Nova Scotia, New Brunswick or Newfoundland.

• For orders purchased in British Columbia (BC), the end user must pay BC Provincial Sales Tax (PST). When purchasing a product for resale, you do not have to pay PST if you provide a PST Exemption Number or Certificate.
• Canadian First Nations are exempted from PST and GST when a Status Number is provided and the goods are shipped to a reservation (excluding reservations in the Yukon).
• We do not charge taxes on orders shipped outside Canada. You will be responsible for all taxes, duties, tariffs, and brokerage fees on orders shipped outside Canada.

Lacy West will not honour nor impose errors on our website  (e.g. pricing errors, typographic errors, omissions, additions, etc.). Recognizing that our WebBoss is human, Lacy West will not go broke nor gouge our customers due to any of Dr.T's mistakes in the on-line catalogue.

Prices may change without notice due to variable manufacturing costs and currency exchange rates.